Returns

At Nextro, we understand that sometimes a product may not meet your expectations or may not be suitable for your needs. That is why we have a comprehensive returns and refunds policy in place to ensure your satisfaction.

30-Day Return Policy: We offer a 30-day return policy for all our products. If you are not completely satisfied with your purchase, you can return it within 30 days of receiving it for a full refund. Please note that the item must be unused and in its original packaging.

Easy Return Process: Returning a product is simple and hassle-free. Just follow these steps:

  1. Contact our customer support team through the Contact Us page within 30 days of receiving your order to initiate the return process.
  2. Our customer support team will provide you with a return authorization number and the return address.
  3. Package the item securely and include the return authorization number on the package.
  4. Ship the item back to us using a trackable shipping method.
  5. Once we receive the returned item, our team will inspect it to ensure it meets our return policy criteria.
  6. If the item is approved for a refund, we will process the refund to your original payment method within 7 business days.

Exceptions: Please note that certain products are not eligible for return due to hygiene reasons. These include beauty products that have been opened and tried out. We recommend thoroughly researching the product before making a purchase to ensure it meets your requirements.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the product. We will arrange for a replacement or refund, depending on your preference.

Refund Process: Once your return is approved, we will initiate the refund process. The refund will be credited to your original payment method within 7 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card provider.

Customer Satisfaction: At Nextro, we strive to provide the highest level of customer satisfaction. If you have any questions or concerns regarding our returns and refunds policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is exceptional.